Contact Us

Hello! We're happy to help! Have you checked out our FAQ page? Chances are we've already answered your question.

Our customer service hours are Monday through Friday, 9am to 6pm EST.
Please explain in detail the issue you may be experiencing and provide your email address, order number and the name linked to your order so we may assist you!

Please allow up to 24-48 hours for a response.
*Inquiries sent to us over the weekend and on Holidays can delay our response time.*

You can reach our customer support team by email ( CustomerService@TheBlackBarbie.com ) or through the contact form on our website. We are here to assist you and provide timely responses to your queries. 
We recommend adding CustomerService@TheBlackBarbie.com to your email contacts or allow-list to ensure that you always get our emails in your inbox.