Shipping policy

Due to products being made to order, orders can take up to 7-10 BUSINESS days for processing. We hand make -not literally cut & sew but design wise-  all items, therefore we require 7-10 business days. If your order takes more than 4 weeks to ship you will be refunded 100% of your shipping cost - not your order. This policy begins 24 hours after your order is placed online.
For International shipping please allow an additional 7-21 business days.

*Orders placed on the weekend and holidays are processed on the next business day.*

We are humans and not robots, therefore in human nature we encourage grace to be extended as sometimes we may unexpectedly require additional time to process orders depending on supplies and inventory available.

• The Black Barbie WILL NOT BE HELD LIABLE  for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

• It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.

Once your order has been dispatched, The Black Barbie accepts no responsibility for loss or any damage to your package. Once packages are fulfilled, we are then at the mercy of USPS, UPS and DHL carriers to deliver all packages properly and in a timely manner. If there are any delays or concerns with your package once received by USPS or UPS (including the rare case of your package not arriving) The Black Barbie is not liable as we have no control once it is with the postal service. In this instance, please contact your local postal service with the tracking number that was provided when the package was sent (USPS for US customers & Your local postal service for ‘International’ customers). 

Unfortunately, we are not able to give any refunds or resend orders in these circumstances.